Return & Refund Policy
At Newatek, we want you to be completely satisfied with your purchase. This policy outlines our return and refund process, which is in compliance with Finnish consumer protection laws and Paytrail’s terms of service. Our business information is as follows: Business Name: Newatek, Business ID: 1629134-0, Address: Tenalavägen 440, 10620 Ekenäs, Finland, Website: newatek.fi.
Right of Withdrawal
You have the right to cancel your order and return your purchase within 14 days from the date of receiving the product. This right applies to all physical goods purchased from our webstore. To exercise your right of withdrawal, you must notify us of your decision to cancel your purchase.
How to Return an Item
To initiate a return, you must first send an email to [info@newatek.fi] within 14 days of receiving your order. Please include your order number, contact information, and a brief explanation for the return. We will then provide you with detailed instructions. The product must be returned in its original condition and packaging, including all accessories and manuals. The product must be unused and in a condition that allows it to be resold. Please note that you are responsible for the return shipping costs. We recommend using a traceable shipping method to ensure the package arrives safely.
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, your refund will be processed promptly, within 14 days of receiving your return notification, provided the product has been returned and inspected. The refund will be credited to the original payment method used for the purchase. Paytrail will handle the transaction, ensuring the refund is processed securely and efficiently. Please be aware that certain items may not be eligible for a refund, such as digital products, custom-made items, or products that have been used or opened (e.g., software, sealed media, etc.).
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us immediately at [info@newatek.fi] with your order number and a description of the issue. We will cover the costs of return shipping for defective or incorrect items and will arrange for a replacement or a full refund, as you prefer.
If you have any questions about our return and refund policy, please do not hesitate to contact us. We are here to help!
